Privacy Policy

Effective Date: February 3, 2026

Ashtavinayakk Propack Pvt Ltd ("we," "our," or "us") operates the Ashtavinayakk Propack mobile application (the "App"). We are committed to protecting your privacy and being transparent about how we handle your data.

This Privacy Policy explains in detail what information we collect, why we collect it, how we use it, and your rights regarding your data.

1. What Data We Collect and Why

We believe in complete transparency. Below is a detailed explanation of every piece of data we collect and the specific reason why it's necessary.

A. Automatically Collected Device Analytics

When you install and use our App, we automatically collect the following information:

• Unique Device ID
  📊 Why we collect it: To distinguish between different app installations and count unique users without knowing your personal identity. This helps us understand our total user base (e.g., "We have 5,000 users") without tracking who you are as an individual. This ID is generated automatically by your device and is purely for counting purposes.
• Device Brand and Model (e.g., Samsung Galaxy S21, iPhone 13 Pro)
  🔧 Why we collect it: To identify compatibility issues and optimize the app for different devices. If we notice crashes on a specific phone model, we can fix the problem targeting that device. This ensures the app works smoothly and looks good on your specific phone.
• Operating System Version (e.g., Android 13, iOS 16)
  ⚙️ Why we collect it: To ensure the app functions correctly across different Android and iOS versions. Newer OS versions have different features and security requirements. We use this data to prioritize updates for the most commonly used OS versions and maintain backward compatibility.
• IP Address
  🛡️ Why we collect it: For three critical purposes:
  1. Security: To detect and prevent fraudulent activities or unauthorized access attempts.
  2. Regional Analytics: To understand which cities/states our app is popular in, helping us provide better regional customer support and optimize our disposable product delivery services in those areas.
  3. Technical Troubleshooting: To identify region-specific technical issues (e.g., slow loading in specific areas).
• App Installation Date & Time
  📈 Why we collect it: To track our app's growth trends over time. This helps us understand when users discover our app (e.g., "We gained 200 new users this week"). We use this data to measure the effectiveness of our marketing campaigns and understand seasonal patterns in our business.
• App Opens (Visits) and Timestamps
  📱 Why we collect it: To measure user engagement and understand usage patterns. For example, if we see most users open the app during business hours, we know our customers are primarily businesses. If the app isn't being used after installation, it might indicate a technical problem. This helps us identify issues and improve the user experience.

B. Website Content Interaction

Our App uses a secure WebView component to display content from our official website: https://ashtavinayakkpropack.com/

While browsing within the app's WebView, standard web interaction data may be collected as per our website's privacy practices.

C. Information You Voluntarily Provide

When you choose to contact us through inquiry forms displayed in the App, you may provide:

• Your Name: So we can address you properly in our responses.
• Email Address: To send you replies and product information you requested.
• Phone Number: To contact you for order confirmations, shipping updates, or urgent inquiries.
• Your Message/Query: To understand your specific product needs and provide accurate assistance.

2. How We Use Your Information

The data we collect serves the following specific purposes:

• Service Delivery: Display our disposable product catalog correctly within the App.
• Business Analytics: Monitor installation trends, active users, and regional distribution to understand our market reach and plan our inventory accordingly.
• Security & Stability: Detect technical crashes, prevent unauthorized access, and ensure the app runs smoothly on all supported devices.
• Customer Support: Respond to your inquiries about our products, process orders, and provide after-sales support.
• App Maintenance: Notify users about critical app updates, bug fixes, or server maintenance schedules.

3. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Analytics data (Device ID, IP, visit logs) is stored on our private, password-protected servers located in India.
• All data transmission between your device and our servers uses encrypted HTTPS connections.
• Access to databases containing user data is restricted to authorized technical staff only.
• We conduct regular security audits and apply security patches promptly.

Important Note: While we employ robust security measures, no system connected to the Internet can guarantee 100% security. We do our best to protect your data using current industry standards.

4. Third-Party Services

Our App uses these external services:

• Google Play Services: Required for app distribution on Android devices. Google may collect device information as per their privacy policy.
• WebView Component: Built-in Android/iOS technology to display web content within the app.
• Connectivity Monitoring Libraries: To detect internet connection status and show "No Internet" screen when offline.

These services may collect data as described in their respective privacy policies. We do not control their data practices.

5. Data Sharing Policy

We DO NOT sell, trade, or rent your personal information to third parties. Period.

Your data may only be shared in these limited circumstances:

• Legal Compliance: If required by Indian law, court orders, or government authorities.
• Safety & Fraud Prevention: To prevent illegal activities, protect our rights, or ensure user safety.
• Trusted Service Providers: With IT professionals who help maintain our servers, under strict confidentiality agreements.

6. Data Retention & Automatic Deletion

We retain different types of data for specific periods:

• Active User Analytics: Retained while the app is installed on your device + 30 days after uninstallation.
• Contact Form Submissions: Retained for 1 year to maintain customer service history and order records.
• Crash Reports & Technical Logs: Retained for 90 days for troubleshooting purposes.

7. Children's Privacy

Our App is designed for business professionals and commercial buyers of disposable products. It is not intended for children under 13 years of age.

We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately, and we will delete it promptly.

8. Your Rights & Control

You have the following rights regarding your personal data:

• 🔍 Right to Access: Request a copy of all data we have about your device/account.
• 🗑️ Right to Deletion: Request immediate manual deletion (though automatic deletion happens 30 days after uninstall anyway).
• ✏️ Right to Correction: Request corrections to any inaccurate information we hold.
• 🚫 Right to Opt-Out: Stop all data collection by uninstalling the App.
• 📥 Right to Data Portability: Request your data in a machine-readable format.

To exercise any of these rights, contact us using the details in Section 10.

9. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes:

• The "Effective Date" at the top of this page will be updated.
• We may notify you through an in-app message.
• Continued use of the App after changes constitutes acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us